Return/ Refund Policy

The Customer has the right to return any tea accessory within 14 days after receipt of the order. Packaged teas and loose leaf tea cannot be returned or refunded. Tea Accessories can only be returned if they are in their original packages and no damages caused.

In order to Return your items, kindly Contact Tea by M LLC.
Email address:
Address: Business Bay, Burlington Tower, Office 1412
P.O.Box 7766 Dubai, UAE.

Courier charges for your returns will be at your cost. Refund will take place 30 days from date of receiving the items.

In case you wish to cancel your order, please contact us immediately at pour@teabym or WhatsApp us on +971 50 459 9370 no later than 2 hours after you have placed your order. We will always try to accommodate your request but cannot guarantee a successful cancellation once this period has elapsed.